Customer Experience
September 10, 2018
Earlier this year I attended Xploration18, an annual event produced by Xplor International, that provides the “What, Why and How” of Enterprise Communications Industry trends, best […]
June 29, 2018
I remember the very first business card I ever had. This simple 2 x 3 ½ inch piece of card-stock contained my very own name and […]
April 19, 2018
Often confused with Generation Z teens, the last birth year for millennials was 1996. In 2018, this makes them 22 – 37 years old. And they […]
February 1, 2018
As children, we’re taught that it’s good manners to say thank you. In fact, we say thank you all the time: when we’re given a gift; […]
January 12, 2018
How many times have you heard the expression, you never get a second chance to make a first impression? I know. It sounds cliché, but it’s […]
January 9, 2018
You know how the old saying goes: 80% of business comes from 20% of your customers. No matter what the size of your business, it should […]
January 8, 2018
I’m getting a little tired of reading about millennial this, and millennial that. I am the parent of four of them, one of whom is already […]
January 6, 2018
Books. From the time we’re babies, they surround us, with their bright pictures, big words and thick cardboard pages to chew on. Who doesn’t love a […]